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| The following client profiles represent a sample of our industry and service diversity: |
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SupportPRO started operations as an outsourced web hosting
support service provider. We currently manage over 5000 servers and provide end user support for a range of clients. We support shared hosting companies, Reseller providers , VPS providers , and Dedicated server providers |
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We support: |
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- 24/7 monitoring for key network elements
- Level I and Level II support via phone, e-mail and chat
- Level III support including working with your datacenters
- Server monitoring, management and administration
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We currently provide technical support for a number of datacenters with large number of servers and other network elements |
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We support: |
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- Installation and configuration of new servers including virtual servers, load balanced clusters
- 24/7 monitoring for key network elements including server remediation
- Level I and Level II technical support via phone, e-mail and chat
- Level III tech support
- Allows datacenters to offer managed services to end clients
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We offer 24/7 transparent tech support and customer support for number of software OEM clients. |
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- Hosted open source and proprietary applications
- Support hosted application for a financial research service provider
- Web based conferencing and presentation solution provider
- ASP and SaaS providing services to Enterprise clients as well consumers
- Desktop software distributed through retails shops for PC/Mac security , fire wall and utilities
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- Small to Medium Companies
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We provide server administration, monitoring and software development services to wide range of small and medium clients, including: |
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We support: |
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- Transparent server administration and management for end users - Small and medium businesses
- 24/7 Remote infrastructure monitoring and escalation management
- Level 1 , 2 and 3 support for servers, network and applications
- Software company developing enterprise applications
- Auto parts distributor
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- Managed service Providers (MSP)
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We provide server administration, 24/7 remote monitoring and software development services to number of MSPs |
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- Transparent server administration and management for end users - Small and medium businesses
- 24/7 Remote infrastructure monitoring and escalation management
- Level 1 , 2 and 3 support for servers, network and applications
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Services
