SupportPRO offers TRANSPARENT, OUTSOURCED, TECHNICAL SUPPORT for web hosting companies. We will take care of your clients as you would. SupportPRO's services are designed to meet the needs of small to large web hosting companies. Not maintaining the highest levels of customer support results in loss of existing accounts. You already know how hard it is to acquire new clients. Keep the clients you have by providing the best service they deserve while devoting more to increasing company revenue and growth. When you sign up for one of our plans, we get the required information to handle your support tickets and our team takes over the technical support for your company while providing complete transparency, so your customer has no reason to think another company is involved in handling support. This service is provided at highly competitive rates, which helps web hosting companies not only improve the quality of customer support, but also improve the bottom line, leaving more resources to grow. At SupportPRO, the entire support process is centered on your specific requirements. We know your web hosting operations are unique in many ways. It is easy to start our services to provide outstanding customer support to your clients.
We have two different types of outsourced hosting support plans - full-time and part-time. Choose a plan that fits your business model and size of the hosting business. If you do not find any plans that fit your requirements, please contact us. We can also create a custom plan just for you.
Our major services are categorized as below:.
Once you have identified the support plans, please tell us about your hosting operations. This includes any special SLA you have or specific pre-sales issues.
Next, set up an email at SupportPRO in your help desk system. If you do not have a help desk/ ticket manager system, we will be happy to install one for you for FREE. This is done so that we will receive email notifications when a customer emails you regarding any technical issue. Once we receive an email notification, we respond to the ticket within 30 minutes. Most of the tickets are resolved in the first response itself. For tickets which require more investigation, the resolution may take up to 6 hours.
Once we start supporting your clients, we would appreciate your feedback. We can adjust our responses accordingly, as we are learning your specific business needs and processes.