Semi Dedicated Staff

This is scaled down version of dedicated staff plan. The staff is shared between two clients generating higher efficiency for lower cost..

Well trained dedicated Engineers shared only for two companies. Friendly atmosphere for easy interaction between you and our team. Cheaper than maintaining in-house tech support team. All advanced administration works handled efficiently. Support team is trained on your line of business, systems and processes Shared between 2 clients Available in 8 hours shift , 5 days a week Guaranteed assistance for 3.5? hours in a shift Close 1. How is "Guaranteed assistance for 3.5 hours in a shift" is achieved in Semi Dedicated Staff plan?      In Semi Dedicated Staff plan a tech is assigned for 2 clients. Hence the tech will spent almost half of his shift time i.e. at least 3.5 hours completely dedicated to one client. The same tech may spent more time if the other client has no issues in queue. Secure information protected ,SLA/NDA signed

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