Our certified tech support staff is working from our NOC in Kochi, India. We are
an ISO 9001 2015 certified organization due to our commitment to quality and
process.
We have provided web server support to a large number of clients over the
years. We realize the importance of offering quality customer support around the
clock to our clients, SupportPRO was created out of these insights. SupportPRO
understands the complete business processes in the web hosting business. So,
we can relate to your needs. We will work with you to understand your specific
business requirements and incorporate them into our support process.
We started as a hosting company called Hoststation in 2005. Soon we realized
we are better at the technical side of the hosting business than the marketing
side. Soon we started offering server management and outsourced technical
support for other hosting companies, data centers, and SaaS companies. Our
server admin team grew from 2 part timers to around 100 server admins, cloud
architects and DevOps expert. In addition we have team of 50 developers and
programmers in our team.
We know you have many alternatives when it comes to offering technical support
to your client base. So why would you want to select SupportPRO as your
partner?
SupportPRO is fully dedicated to providing the best value for your money when it
comes to transparent web hosting support. You have dedicated, trained support
engineers at your service around the clock without any additional overhead
associated with keeping such a team. Our engineers are well versed in the
hosting business and its ever-changing technical and business practices. You will
receive the full cost advantages of having your team located in a country with a
very low cost of living. At the same time, you are working with a US-based
company which allows for better communication with you.
SupportPRO server administrators are highly trained and are ready to meet the needs of even the most demanding hosting companies. Most of our administrators are Red Hat certified or Microsoft certified. Here is a non- exhaustive list of our expertise. If you do not see something on this list, please contact the sales team to confirm.
| Operating Systems | Control Panels | Helpdesk / Livechat Software | Cloud & Virtualization |
|---|---|---|---|
 Red Hat Fedora Linux |
 cPanel & WHM |
 Kayako |
 AWS |
 CentOS Linux |
 Plesk / Parellels |
 Cerberusweb |
 Rackspace |
 SUSE |
 H-Sphere |
 ModernBill |
 Google Cloud |
 Debian |
 Ensim |
 Parallels suite |
 Vmware |
 OpenBSD |
 Alabanza |
 SupportPRO SupportDesk |
 Xen |
 FreeBSD |
 Web Admin |
 PHPLive |
 OpenVz |
 Unix/AIX |
 Direct Admin |
 WHMCS |
|
 Windows 2000 |
Servers w/o control panels | Any web based chat | |
| Windows 2003 |
Any hosted helpdesk | ||
 Exchange server |