If you are an ASP, chances are your customers, and potential customers work around the clock, so you need to provide customer support and pre-sales support around the clock. We can help you to maintain a 24/7 support team. We offer support plans based on your business requirements.

Dedicated Support Technician: We can provide a team to cover your tech support, pre-sales, and billing questions from your clients. The sales team can be available for eight to 24 hours a day. The dedicated technician will be working exclusively for you, so they will be familiar with your services, systems, and clients. You can check with your team anytime. Your dedicated team can interface with your clients through email, helpdesk, instant messengers, and live chat. The cost of a 24/7 dedicated team is $3,600 per month. A single full-time engineer can be hired for $950 per month for any shift.

Server Management: SupportPRO will monitor and manage your Linux and Windows servers, so they are always secure, optimal, and up-to-date.

Custom Plans: Have something else in mind? We can create a service plan that meets your requirements. Let us know what we can do to make your business a success.

• Red Hat and Microsoft Certified Engineers
• Excellent language skills for worry-free communication
• Cost-effective plans for skilled technicians
• Personalized training for your unique business processes and policies
• Flexible shift timing to cover your ideal service requirements
• Available 24/7
• Service Level Agreements and Non-Disclosure Agreements are provided before service begins

We monitor your servers around the clock to reboot them if necessary by contacting the data center. If your server goes down during the night, a text alert will be sent to your cell phone or email. Our sophisticated monitoring systems will monitor your servers from different locations continuously.
Our dedicated technicians monitor your servers and make sure they are online. All we need for this is your data center contact and reboot permissions. We also make it a point to keep in touch with your data center until your servers are up and running.

You can train the technician to get in touch with your system.

• Well trained RHCE and MCSE Certified Engineers dedicated to working exclusively for your company
• Effective and easy interaction for both parties
• Cheaper than maintaining an in-house tech support team
• All advanced administration works handled efficiently
• The support team is trained on your line of business, systems, and processes
• Intellectual Property protection assured
• Flexible timing likes 4 hours, 8 hours, 12 hours, and 24 hours
• Available 24/7