If you are an ASP, chances are your customers and potential customers work around the clock. So you need to provide customer support and pre-sales support round the clock. We can help you to maintain a round the clock support team. We offer support plans based on your business requirements.

Dedicated Support Technician: We can provide a team to cover your tech support, pre sales and billing questions from your clients. The sales team can be 24 hours a day to 8 hours a day . The dedicated technician will be working exclusively for you. So they will be familiar with your services, systems and clients You can check with your team anytime. Your dedicated team can interface with your clients through email, helpdesk, instant messengers and live chat. Cost of a 24/7 dedicated team is $3200 per month. A single support engineer can be hired for $850 per month for any shift.

Server Management: SupportPRO will monitor and manage your Linux and widows servers so that they are always secure, optimal and up.

Custom Plans: Have something else in mind? We can create a service plan that meets your requirements. Lets know what we can do to make your business a success.

  • Red Hat & Microsoft Certified Engineers
  • Excellent language skills for worry-free communication
  • Cost-efficient plans for skilled technicians
  • Personalized training for your unique business processes and policies
  • Flexible shift timing to cover your ideal service requirements
  • Available 24/7
  • Service Level Agreements and Non-Disclosure Agreements are provided before service begins
We monitor your servers round the clock to reboot them if necessary by contacting the data center. If your server go down during your sleep a text alert in your cell phone or email will be in vein. Our sophisticated monitoring systems will monitor your servers from different locations continuously.
Our dedicated technicians monitor your servers make sure they are online. All We need for this is your data center contact and reboot permissions. We also make it a point to keep in touch with your data center till your servers are up and running.

You can train the technician to get in touch with your system

  • Well trained RHCE & MCSE Certified Engineers dedicated to work exclusively for your company.
  • Effective and easy interaction you and our team.
  • Cheaper than maintaining in-house tech support team.
  • All advanced administration works handled efficiently.
  • Support team is trained on your line of business, systems and processes
  • Intellectual Property protection assured
  • Flexible timing likes 4 hours , 8 hours , 12 hours and 24 hours
  • Available 24/7