If you are an ASP, chances are your
customers and potential customers work around the clock. So
you need to provide customer support and pre-sales support
round the clock. We can help you to maintain a round the
clock support team. We offer support plans based on your
Dedicated Support Technician: We
can provide a team to cover your tech support, pre sales and
billing questions from your clients. The sales team can be
24 hours a day to 8 hours a day . The dedicated technician will
be working exclusively for you. So they will be familiar
with your services, systems and clients You can check with
your team anytime. Your dedicated team can interface with
your clients through email, helpdesk, instant messengers and
live chat. Cost of a 24/7 dedicated team is $3200 per month.
A single support engineer can be hired for $850 per month
for any shift.
Server Management: SupportPRO will monitor and manage
your Linux and widows servers so that they are always
secure, optimal and up.
Custom Plans: Have something else in mind? We can create
a service plan that meets your requirements. Lets know what
we can do to make your business a success.
- Red Hat & Microsoft Certified Engineers
- Excellent language skills for worry-free communication
- Cost-efficient plans for skilled technicians
- Personalized training for your unique business processes and policies
- Flexible shift timing to cover your ideal service requirements
- Available 24/7
- Service Level Agreements and Non-Disclosure Agreements are provided before service begins
We monitor your servers round the clock to
reboot them if necessary by contacting the data center.
If your server go down during your sleep a text alert in
your cell phone or email will be in vein. Our
sophisticated monitoring systems will monitor your
servers from different locations continuously.
Our dedicated technicians monitor your servers
make sure they are online. All We need for this is your
data center contact and reboot permissions. We also make
it a point to keep in touch with your data center till
your servers are up and running.
You can train the technician to get in
touch with your system
- Well trained RHCE & MCSE Certified Engineers
dedicated to work exclusively for your company.
- Effective and easy interaction you and our team.
- Cheaper than maintaining in-house tech support team.
- All advanced administration works handled
- Support team is trained on your line of business,
systems and processes
- Intellectual Property protection assured
- Flexible timing likes 4 hours , 8 hours , 12 hours
and 24 hours
- Available 24/7