Among the early benefits of artificial intelligence systems, machine learning and natural language processing have the potential to transform customer service processes that are too often frustrating for customers and expensive for web hosts and service providers. A number of tools are currently available to enable companies to overhaul their interactions with customers contacting them for help by telephone or over the internet. Customer service or sales call often require that customers listen to menus of options and provide information–sometimes more than once–before a company representative even begin helping them. …
