Case Study : Dedicated Team Implementation

SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. The web hosting company offers web hosting infrastructure, VPS and Cloud Based Hosting for Businesses and Individuals.  They currently serve more than 100,000 international customers. Launched in 2001, and now one of the largest web hosting companies in the world, they needed assistance to meet their growing need of quality technical support. SupportPRO stepped in to provide that support and has helped to not only improve the quality of their pre-sales and support service, but to also increase efficiency of their business operations.

The Case Study gives an in-depth analysis of how a Dedicated Team is implemented.

Download the Case Study here to learn more on how we got the Web Hosting Company to scale better.

At SupportPRO, we believe in delivering value based services and our Dedicated Team Support gives us the right platform to showcase the same.

If you are looking to have a Dedicated Team to get your business process more streamlined and value-based , just drop in a mail to .


If you require help, contact SupportPRO Server Admin

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URL Monitoring With Nagios


Nagios provides complete URL monitoring of HTTP and HTTPS servers and protocols as well as full URL transaction monitoring.


Implementing effective URL monitoring with Nagios offers the following benefits:

>> Increased server, services, and application availability
>> Fast detection of network outages and protocol failures
>> Monitor user experience when accessing URLs
>> Web server performance monitoring
>> Web transaction monitoring
>> URL monitoring
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Outgoing mail issue in Qmail using configured SMTP routes

If you are facing issue with outgoing mail service in Linux-Qmail server, where all the outgoing emails OR emails to any specific domain are getting stuck in the remote queue, have a try with the below solution .

Issue :

Outgoing mails getting queued in remote queue with below error in the server mail log (/usr/local/psa/var/log/maillog) :

delivery 24075 : deferral: Sorry,_I_wasn’t_able_to_establish_an_SMTP_connection._(#4.4.1)/
qmail: xxxxxx.xxxxxxx status: local 0/10 remote 0/20
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