How to Use AI to Serve Your Customers Better


Among the early benefits of artificial intelligence systems, machine learning and natural language processing have the potential to transform customer service processes that are too often frustrating for customers and expensive for web hosts and service providers. A number of tools are currently available to enable companies to overhaul their interactions with customers contacting them for help by telephone or over the internet.

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IBM Unveils Next-Generation Mainframe Technology with Pervasive Encryption


IBM launched what it calls “the next generation of the world’s most powerful transaction system,” IBM Z, on Monday. The technology is able to run more than 12 billion encrypted transactions per day and introduces an encryption engine which it says makes it possible for the first time to pervasively encrypt data from any application, cloud service, or database.

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