Artificial intelligence systems provide many early benefits. Machine learning and natural language processing can transform customer service processes. These processes are often frustrating for customers and expensive for web hosts and service providers. Today, many tools help companies improve customer interactions through phone and online support. Customer service or sales call often require that customers listen to menus of options and provide information–sometimes more than once–before a company representative even begin helping them. This experience can cause frustration, even when successful in the end. Advanced automation services leveraging AI provide …
