{"id":1203,"date":"2013-11-29T05:01:07","date_gmt":"2013-11-29T11:01:07","guid":{"rendered":"http:\/\/blog.supportpro.com\/?p=1203"},"modified":"2026-01-09T05:36:46","modified_gmt":"2026-01-09T11:36:46","slug":"horde-login-issue","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/horde-login-issue\/","title":{"rendered":"How To Fixing Horde Login Failure Due to Permission Errors in cPanel"},"content":{"rendered":"

Sometimes, Horde webmail login may fail due to permission issues on session files. When this happens, the Apache error log usually shows permission-related PHP warnings.<\/p>\n

Common Error Seen in Apache Logs<\/h3>\n

You may find errors like the following in the Apache error log:<\/p>\n

PHP Warning: Unknown: <\/strong><\/em>open(\/var\/cpanel\/userhomes\/cpanelhorde\/sessions\/sess_6f4fe8e66b99d89b239eb0839e3393a7, O_RDWR) failed: Permission denied (13) in Unknown on line 0<\/strong><\/em><\/p>\n

PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (\/var\/cpanel\/userhomes\/cpanelhorde\/sessions) in Unknown on line 0<\/strong><\/em><\/p>\n

These errors indicate that PHP is unable to create or write session files because of incorrect file or directory ownership.<\/p>\n

Root Cause<\/h3>\n

The ownership of files and directories under<\/p>\n

\/var\/cpanel\/userhomes\/cpanelhorde\/<\/strong><\/em><\/p>\n

is incorrect. As a result, Horde cannot write session data.<\/p>\n

Steps to Resolve the Issue<\/h3>\n
    \n
  1. \n

    Navigate to the Horde user home directory:
    \n
    \ncd \/var\/cpanel\/userhomes\/cpanelhorde\/<\/strong><\/em><\/p>\n<\/li>\n

  2. \n

    Correct the ownership of all files and directories:<\/p>\n

    \n
    <\/div>\n
    chown -R cpanelhorde:cpanelhorde *<\/strong><\/em><\/div>\n
    <\/div>\n<\/div>\n<\/li>\n
  3. \n

    Monitor the error log to confirm the fix:<\/p>\n

    \n
    \n
    \n
    tail -f \/usr\/local\/cpanel\/logs\/error_log<\/strong><\/em><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ol>\n

    After fixing the ownership, Horde can successfully write session files, and users will be able to log in to their Horde email accounts without errors.<\/p>\n

    If you require help, contact SupportPRO Server Admin<\/a><\/p>\n

    \"Server<\/a><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Sometimes, Horde webmail login may fail due to permission issues on session files. When this happens, the Apache error log usually shows permission-related PHP warnings. Common Error Seen in Apache…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1203","post","type-post","status-publish","format-standard","hentry","category-miscellaneous"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/comments?post=1203"}],"version-history":[{"count":6,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1203\/revisions"}],"predecessor-version":[{"id":15248,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1203\/revisions\/15248"}],"wp:attachment":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media?parent=1203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/categories?post=1203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/tags?post=1203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}