{"id":1430,"date":"2015-01-06T22:18:19","date_gmt":"2015-01-07T04:18:19","guid":{"rendered":"http:\/\/blog.supportpro.com\/?p=1430"},"modified":"2026-03-25T04:56:32","modified_gmt":"2026-03-25T10:56:32","slug":"subscribe-imap-folders-in-webmail-and-different-email-clients","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/subscribe-imap-folders-in-webmail-and-different-email-clients\/","title":{"rendered":"How To Subscribe IMAP folders in webmail and different email clients ?"},"content":{"rendered":"\n<p>You can subscribe to <strong data-start=\"21\" data-end=\"74\">Sent, Trash, Drafts, Junk, and other IMAP folders<\/strong> in webmail or any email client if they are missing.<\/p>\n\n\n\n<p>Below are the steps to subscribe to IMAP folders so they appear properly in webmail and other email clients. Steps may vary depending on client version and hosting provider<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog-.jpg\" data-rel=\"penci-gallery-image-content\" ><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--1024x576.jpg\" alt=\"A  server and multiple devices showing IMAP. \" class=\"wp-image-15045\" style=\"width:604px;height:auto\" srcset=\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--1024x576.jpg 1024w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--300x169.jpg 300w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--768x432.jpg 768w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--1536x864.jpg 1536w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--1170x658.jpg 1170w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog--585x329.jpg 585w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2015\/01\/Indexing-Blog-.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">1. <span style=\"text-decoration: underline;\"><strong>Horde<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to webmail and Select Horde.<\/li>\n\n\n\n<li>Click on the Folders icon at the top of the screen.<\/li>\n\n\n\n<li>Choose the Rebuild Folder Tree option from the drop-down box.<\/li>\n\n\n\n<li>Then choose the Check Folders for New Mail option from the same box.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>2. RoundCube<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to RoundCube >> Go to Settings >> Click on Folders.<\/li>\n\n\n\n<li>Re-subscribe to each folder by clicking the checkbox next to each one.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>3. SquirrelMail<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login to SquirrelMail >> Go to Options >> Click on Folder preferences.<\/li>\n\n\n\n<li>Select all of the folders listed.<\/li>\n\n\n\n<li>Click Subscribe.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>4. ThunderBird<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Files and click Subscribe.<\/li>\n\n\n\n<li>Select the desired folders.<\/li>\n\n\n\n<li>Click Subscribe.<\/li>\n\n\n\n<li>Click OK.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>5. Outlook<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on Tools menu and select IMAP Folders.<\/li>\n\n\n\n<li>Click the Query button.<\/li>\n\n\n\n<li>Select the desired folders.<\/li>\n\n\n\n<li>Click the Subscribe button.<\/li>\n\n\n\n<li>Click OK.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>6. Microsoft Outlook Express<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under Folders on the left side of the screen, select the inbox for your email (NOT the one under Local Folders).<\/li>\n\n\n\n<li>Click the Tools menu >> IMAP Folders<\/li>\n\n\n\n<li>Select the desired folders.<\/li>\n\n\n\n<li>Click Show. Folders will appear next to selected folders.<\/li>\n\n\n\n<li>Click OK.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>7. Windows Mail<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click IMAP Folders.<\/li>\n\n\n\n<li>In the Show\/Hide IMAP Folders dialog box, select a folder.<\/li>\n\n\n\n<li>To view the folder and download its contents, click Show.<\/li>\n\n\n\n<li>To hide the folder and prevent its contents from downloading, click Hide.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>8. Windows Live Mail<\/strong><\/span><\/h4>\n\n\n\n<p>In order for IMAP to work correctly with Windows Live Mail, the settings are by default set to not assign mail folders correctly. You will need to create a path for the folders under the IMAP tab on Account Properties. Be sure that the boxes for Check new messages in all folders and Store special folders on IMAP server are checked.<\/p>\n\n\n\n<p>The path for these folders are :<br>Inbox: Inbox<br>Drafts: Drafts<br>Junk: Junk<br>Deleted Items: Trash<br>Sent Items: Sent<\/p>\n\n\n\n<p>If the paths are set up accordingly, the other alternative is to delete the mail account within Windows Live Mail and recreate the email account (IMAP) from scratch. The removal of the email account will not affect your emails on the server.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>9. Mac OS X Mail Client<\/strong><\/span><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to Mail >> Preferences >> Accounts.<\/li>\n\n\n\n<li>Select your email account and click the Advanced tab.<\/li>\n\n\n\n<li>Check the box next to Automatically synchronize changed mailboxes.<\/li>\n\n\n\n<li>Close the Preferences panel and click save.<\/li>\n\n\n\n<li>Restart the entire mail program.<\/li>\n<\/ul>\n\n\n\n<p>If the folders are still not showing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Go to the View menu and select Show Mailboxes.<\/li>\n\n\n\n<li>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Now click the expand arrow (triangle) on the left of your email address to view your IMAP folders.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\"><strong>10. iPhone, iPod Touch<\/strong><\/span><\/h4>\n\n\n\n<p>If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.<\/li>\n\n\n\n<li>Enter the word INBOX (all caps).<\/li>\n\n\n\n<li>Click Save.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">11.Gmail(IMAP Labels)<\/span><\/strong><\/h4>\n\n\n\n<p>Gmail uses <strong data-start=\"158\" data-end=\"187\">labels instead of folders<\/strong>, which can cause IMAP folders like Sent, Trash, or Drafts to appear missing in email clients.<\/p>\n\n\n\n<p><strong data-start=\"283\" data-end=\"300\">Steps to fix:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p data-start=\"303\" data-end=\"336\">Log in to Gmail via a web browser<\/p><\/li>\n\n\n\n<li><p data-start=\"339\" data-end=\"385\">Go to <strong data-start=\"345\" data-end=\"385\">Settings \u2192 See all settings \u2192 Labels<\/strong>Under <strong data-start=\"394\" data-end=\"411\">System labels<\/strong>, enable <strong data-start=\"420\" data-end=\"436\">Show in IMAP<\/strong> for:<\/p>\n<ul class=\"wp-block-list\">\n<li><p data-start=\"446\" data-end=\"450\">Sent<\/p><\/li>\n\n\n\n<li><p data-start=\"455\" data-end=\"461\">Drafts<\/p><\/li>\n\n\n\n<li><p data-start=\"466\" data-end=\"471\">Trash<\/p><\/li>\n\n\n\n<li><p data-start=\"476\" data-end=\"480\">Spam<\/p><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><p data-start=\"483\" data-end=\"525\">Save changes and refresh your email client<\/p><\/li>\n<\/ul>\n\n\n\n<p>After enabling IMAP labels, restart your email client and allow it to resync.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\">12.New outlook(IMAP Labels)<\/span><\/strong><\/h4>\n\n\n\n<p>The <strong data-start=\"661\" data-end=\"676\">New Outlook<\/strong> has limited IMAP folder subscription controls compared to Classic Outlook.<\/p>\n\n\n\n<p><strong data-start=\"753\" data-end=\"770\">What to know:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p data-start=\"773\" data-end=\"825\">Manual IMAP folder subscription may not be available<\/p><\/li>\n\n\n\n<li><p data-start=\"828\" data-end=\"888\">Some folders may not appear even if they exist on the server<\/p><\/li>\n<\/ul>\n\n\n\n<p><strong data-start=\"890\" data-end=\"915\">Recommended solution:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p data-start=\"918\" data-end=\"978\">Switch to <strong data-start=\"928\" data-end=\"947\">Classic Outlook<\/strong> for full IMAP support<br>OR<\/p><\/li>\n\n\n\n<li><p data-start=\"981\" data-end=\"1062\">Re-add the email account as IMAP and allow time for folders to sync automatically<\/p><\/li>\n<\/ul>\n\n\n\n<p>If folders are still missing, access the account via webmail to confirm the folders exist on the server.<\/p>\n\n\n\n<p>Still facing IMAP folder issues Let <a href=\"https:\/\/www.supportpro.com\/requestquote.php\">SupportPRO experts <\/a>troubleshoot and fix your email problems quickly and reliably, If you require help, <a href=\"https:\/\/www.supportpro.com\/requestquote.php\">contact SupportPRO Server Admin<\/a><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center has-white-background-color has-background\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size\">Facing issues? 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Below are the steps to subscribe to IMAP&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-1430","post","type-post","status-publish","format-standard","hentry","category-general-topics"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/comments?post=1430"}],"version-history":[{"count":9,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1430\/revisions"}],"predecessor-version":[{"id":16601,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/1430\/revisions\/16601"}],"wp:attachment":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media?parent=1430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/categories?post=1430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/tags?post=1430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}