{"id":1604,"date":"2015-11-25T01:28:50","date_gmt":"2015-11-25T07:28:50","guid":{"rendered":"http:\/\/www.supportpro.com\/blog\/?p=1604"},"modified":"2023-07-27T02:19:49","modified_gmt":"2023-07-27T08:19:49","slug":"case-study-dedicated-team-implementation","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/case-study-dedicated-team-implementation\/","title":{"rendered":"Case Study : Dedicated Team Implementation"},"content":{"rendered":"<p>SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. The web hosting company offers web hosting infrastructure, VPS and Cloud Based Hosting for Businesses and Individuals. \u00a0They currently serve more than 100,000 international customers. Launched in 2001, and now one of the largest web hosting companies in the world, they needed assistance to meet their growing need of quality technical support. SupportPRO stepped in to provide that support and has helped to not only improve the quality of their pre-sales and support service, but to also increase efficiency of their business operations.<\/p>\n<p>The Case Study gives an in-depth analysis of how a Dedicated Team is implemented.<\/p>\n<p>Download the Case Study <a href=\"https:\/\/www.supportpro.com\/SupportPRO_CaseStudy_Web_Hosting_Company.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a> to learn more on how we got the <a href=\"https:\/\/www.supportpro.com\/plans.php\">Web Hosting<\/a> Company to scale better.<\/p>\n<p>At SupportPRO, we believe in delivering value based services and our Dedicated Team Support gives us the right platform to showcase the same.<\/p>\n<p>If you are looking to have a Dedicated Team to get your business process more streamlined and value-based , just drop in a mail to sales@supportpro.com .<\/p>\n<p>If you require help, <a href=\"https:\/\/www.supportpro.com\/requestquote.php\">contact SupportPRO Server Admin<\/a><\/p>\n<p style=\"text-align: center;\"><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-9d590242-d641-4383-94b4-8cfd62f0af6b\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9d590242-d641-4383-94b4-8cfd62f0af6b\" class=\"hs-cta-node hs-cta-9d590242-d641-4383-94b4-8cfd62f0af6b\"><!-- [if lte IE 8]><\/p>\n\n\n\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/www.supportpro.com\/freecheckup.php\"><img decoding=\"async\" id=\"hs-cta-img-9d590242-d641-4383-94b4-8cfd62f0af6b\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2725694\/9d590242-d641-4383-94b4-8cfd62f0af6b.png\" alt=\"Server not running properly? Get A FREE Server Checkup By Expert Server Admins - $125 Value\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(2725694, '9d590242-d641-4383-94b4-8cfd62f0af6b', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. The web hosting company offers&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[34],"tags":[],"class_list":["post-1604","post","type-post","status-publish","format-standard","hentry","category-case-study"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"A case study: An outsourced dedicated support team implementation for a leading web hosting company and how it improved their customer retention and growth.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"author\" content=\"SupportPRO Manager\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.supportpro.com\/blog\/case-study-dedicated-team-implementation\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Server Management Tips | SupportPRO Blog\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Case Study Dedicated Technical Team | Server Management Tips\" \/>\n\t\t<meta property=\"og:description\" content=\"A case study: An outsourced dedicated support team implementation for a leading web hosting company and how it improved their customer retention and growth.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.supportpro.com\/blog\/case-study-dedicated-team-implementation\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2015-11-25T07:28:50+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-07-27T08:19:49+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Case Study Dedicated Technical Team | Server Management Tips\" \/>\n\t\t<meta name=\"twitter:description\" content=\"A case study: An outsourced dedicated support team implementation for a leading web hosting company and how it improved their customer retention and growth.\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.supportpro.com\\\/blog\\\/case-study-dedicated-team-implementation\\\/#aioseo-article-671617b02a498\",\"name\":\"Case Study : Dedicated Team Implementation\",\"headline\":\"Case Study : Dedicated Team Implementation\",\"description\":\"SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. 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