{"id":17657,"date":"2026-06-25T19:00:00","date_gmt":"2026-06-26T01:00:00","guid":{"rendered":"https:\/\/www.supportpro.com\/blog\/?p=17657"},"modified":"2026-06-23T22:41:22","modified_gmt":"2026-06-24T04:41:22","slug":"why-jetbackup-downloads-may-continue-using-disk-space-after-cancellation","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/why-jetbackup-downloads-may-continue-using-disk-space-after-cancellation\/","title":{"rendered":"Why JetBackup Downloads May Continue Using Disk Space After Cancellation"},"content":{"rendered":"\n

JetBackup<\/strong> is a more powerful and versatile backup solution suitable for both website owners and hosting providers. It offers essential features like automated backups, encryption, and backup recovery, making it a valuable tool for data protection and website security.<\/p>\n\n\n\n

If a customer initiates a JetBackup download, cancels it mid-process, and still sees disk space being used, it’s likely because the backup file is still partially created on the server, even though the download was interrupted; the system hasn’t automatically cleaned up the temporary backup files yet. <\/p>\n\n\n\n

Please note that the workspace directory that JetBackup will use to store all the temporary files is `\/usr\/local\/jetapps\/usr\/jetbackup5\/workspace<\/strong>`<\/p>\n\n\n\n

If the backup is not completed, it will not be transferred from the workspace directory and will not consume any storage. So, incomplete backups will be automatically deleted from the workspace directory.  In case it is not removed, it is safe to remove the file<\/p>\n\n\n\n

How to reproduce the issue<\/strong>?<\/h2>\n\n\n\n

In order to reproduce the issue, Firstly login to the JetBackup >> Go to account >> View backups (Browse all backups corresponding to the selected account)>> Select the date of the backup to download, and click on show Advanced settings(To restore specific backup items, click the “Show Advanced Settings” button to customize which parts of the account you would like to include\/exclude and queue a restore\/download for. By default, all backup items are selected if available in your backup.) After selecting, now click on the Download option.<\/p>\n\n\n\n

How to stop the backup from downloading?  <\/strong><\/h2>\n\n\n\n

To stop the backup download,  we have 2 steps: <\/p>\n\n\n\n

    \n
  1. To check the download option, please click on the queue or logs,\u00a0 select the download queue, and click on Stop. This will stop the download process.
    Or\u00a0<\/li>\n\n\n\n
  2. In case you are facing any difficulties while checking the download logs or accessing JetBackup, you can restart the JetBackup service using the command below:\u00a0<\/li>\n<\/ol>\n\n\n\n

    Note: Restarting the JetBackup service will stop all ongoing backup jobs, the reindexing process, and other processes.\u00a0<\/p>\n\n\n\n

    “`
    service jetmongod restart<\/p>\n\n\n\n

    service jetbackup5d restart<\/p>\n\n\n\n

    “`<\/p>\n\n\n\n

    How to view the downloaded backups from JetBackup<\/strong><\/h2>\n\n\n\n

    To view the backups from the download, please go to JetBackup >> Select the account from which you want to download the backup. Now click the download button, and the file will be downloaded directly to the local machine via the browser.<\/a><\/p>\n\n\n\n

    How to resolve issues with disk usage<\/strong><\/h2>\n\n\n\n