\u201cAI is changing the way in which organizations innovate and communicate their processes, products, and services,\u201d Whit Andrews, Gartner vice president, and a distinguished analyst said, \u201cAI continues to drive change in how businesses and governments interact with customers and constituents.\u201d<\/p><\/blockquote>\n
The Gartner report goes on to state that:<\/p>\n
- \n
- By 2019, startups will overtake Amazon, Google, IBM and Microsoft in driving the AI economy with disruptive business solutions.<\/li>\n
- By 2020, 20 percent of companies will dedicate workers to monitor and guide neural networks.<\/li>\n<\/ul>\n
![\"future-cloud-and-AI\"](\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2017\/05\/future-cloud-and-AI-1024x373.png\")
<\/a><\/h3>\nAI: A Use-Case<\/h3>\n
There\u2019s a really cool platform from an AI company called IPSoft. Specifically, it’s got an engine called \u201cAmelia\u201d who can basically be considered your very own digital employee. IPSoft acts as a learning engine which learns your business leverages key data points and can understand processes. From there, you can deploy Amelia as a cognitive agent capable of taking on the role of a service desk assistant, customer service associate, and even patient entry assistant.<\/p>\n
After learning your business and interacting with data within the organization, Amelia can help with everything from opening a bank account to hospital patient data entry.<\/p>\n
Imagine this scenario\u2026 a customer calls into an IT business. This is a regular customer who has done business with the IT firm in the past. The customer\u2019s call revolves around a missing component from a recent order. Once the client calls, identifies themselves and references the order \u2013 Amelia can talk the customer through ordering the missing part, and she\u2019ll actually place the order as well.<\/p>\n
The amazing part is that the entire process works through Amelia as the cognitive agent helping the customer along. No human interaction; just AI working for your business.<\/p>\n
Again, this use-case can be applied to manufacturing, healthcare, retail, and much more. Furthermore, Amelia acts as an ever-evolving part of the business. She\u2019ll keep learning and adjusting to the requirements of the customers, the business, and the users.<\/p>\n
The key difference between Amelia and other \u201cautomated\u201d answering machines is her ability to emulate human intelligence. This helps create more natural interactions between people and machine. She understands human language input, can fulfill customer and user requests, and can actually resolve problems without any human interaction.<\/p>\n
Because of this type of learning engine evolving cognitive and AI platforms will be able to automate almost any process within the business.<\/p>\n
There are other use-cases out there as well. For example, IBM Watson partnering with H&R Block to tackle taxes. The goal here is to augment the tax professional and find errors as well as further deductions to make the entire tax process easier and more effective.<\/p>\n
AI: A Disruptive Technology<\/h3>\n
Organizations are actively looking at ways they can leverage the vast amount of data their business produces to make better, and more competitive, decisions. Executives should absolutely analyze their business to see what\u2019s underserved, what can be optimized, and where these types of cognitive systems can help. The other great part is that there are partners out there already which can help out. You\u2019ll need to understand your various business segments to actually see where this type of technology can fit in. From there, you can allow your employees to perform higher-value functions within the organization while allowing platforms like Amelia to act as your level-1 support. Remember, the ultimate goal isn\u2019t to replace people \u2013 but have them deliver more value to the business. Moving forward, AI and cognitive systems will help augment and improve human decision-making.<\/p>\n
If you require help, contact SupportPRO Server Admin<\/a><\/p>\n
![\"future-cloud-and-AI\"](\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2017\/05\/future-cloud-and-AI.png\")
<\/a><\/h3>\n