{"id":407,"date":"2011-01-31T05:57:10","date_gmt":"2011-01-31T11:57:10","guid":{"rendered":"http:\/\/blog.supportpro.com\/2011\/01\/webmail-shows-plesk-default-page\/"},"modified":"2026-03-24T22:17:33","modified_gmt":"2026-03-25T04:17:33","slug":"webmail-shows-plesk-default-page","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/webmail-shows-plesk-default-page\/","title":{"rendered":"How to Fix Plesk Webmail Showing Default Page"},"content":{"rendered":"\n<p><strong>Webmail<\/strong> is a way to access your email directly through a web browser like Chrome or Edge, without needing software such as Outlook or Thunderbird. It lets you send, receive, and manage emails from anywhere using an internet connection. <strong>Plesk<\/strong> is a web hosting control panel that helps you manage websites, domains, emails, and servers from a simple dashboard. Within Plesk, webmail is one of the features that allows users to easily access their email accounts online using built-in tools like Horde or Roundcube, making email management convenient and centralized.<\/p>\n\n\n\n<p>Sometimes, when accessing your webmail, you may see the <strong>Plesk Default Page<\/strong> instead of the actual webmail interface. This issue commonly occurs after a webmail upgrade or configuration change<\/p>\n\n\n\n<p>Follow the steps below to resolve the issue:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fix via Plesk Control Panel<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your domain\u2019s <strong>Plesk control panel<\/strong><\/li>\n\n\n\n<li>Navigate to <strong>Mail \u2192 Mail Settings<\/strong><\/li>\n\n\n\n<li>Under <strong>Webmail<\/strong>, select <strong>\u201cNone\u201d<\/strong> and click <strong>OK<\/strong><\/li>\n\n\n\n<li>Open <strong>Mail Settings<\/strong> again<\/li>\n\n\n\n<li>Select a webmail service such as:\n<ul class=\"wp-block-list\">\n<li>SmarterMail<\/li>\n\n\n\n<li>MailEnable<\/li>\n\n\n\n<li>Horde<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>OK<\/strong> to save changes<\/li>\n<\/ol>\n\n\n\n<p>Your webmail should now load correctly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fix via Backend (If Issue Persists)<\/strong><\/h2>\n\n\n\n<p>If the problem continues, try reconfiguring webmail services from the backend:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Server \u2192 Components Management<\/strong> in Plesk<\/li>\n\n\n\n<li>Locate the <strong>Webmail<\/strong> component<\/li>\n\n\n\n<li>Uncheck all webmail services and click <strong>OK<\/strong><\/li>\n\n\n\n<li>Re-enable the required webmail service and click <strong>OK<\/strong> again<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Command Line Fix<\/strong><\/h2>\n\n\n\n<p>If the issue is still unresolved, log in to your server and run the following command:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\"%plesk_bin%\\websrvmng.exe\" --reconfigure-webmail<\/code><\/pre>\n\n\n\n<p>This will reconfigure webmail settings and restore proper functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>The Plesk default page issue in webmail is typically caused by configuration changes or updates. Reconfiguring webmail settings through the control panel or backend can quickly restore normal access. For more detailed troubleshooting, refer to this guide on <a href=\"https:\/\/www.supportpro.com\/blog\/webmail-shows-plesk-default-page\/\" title=\"\">resolving webmail login and blank page issues <\/a>on SupportPRO.<\/p>\n\n\n\n<p>Still facing issues with Plesk webmail? <strong>Contact SupportPRO Server Admin for expert assistance and quick resolution.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center has-white-background-color has-background\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size\">Facing issues? <\/p>\n\n\n\n<p class=\"has-large-font-size\">Our technical support<br>engineers can solve it. <\/p>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-3350a795-db50-482f-9911-301930d1b1be\"><span class=\"hs-cta-node hs-cta-3350a795-db50-482f-9911-301930d1b1be\" id=\"hs-cta-3350a795-db50-482f-9911-301930d1b1be\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/2725694\/3350a795-db50-482f-9911-301930d1b1be\" ><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-3350a795-db50-482f-9911-301930d1b1be\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2725694\/3350a795-db50-482f-9911-301930d1b1be.png\"  alt=\"Contact Us today!\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(2725694, '3350a795-db50-482f-9911-301930d1b1be', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"904\" height=\"931\" src=\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2022\/09\/Free-server-checkup.png\" alt=\"guy server checkup\" class=\"wp-image-12943 size-full\" srcset=\"https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2022\/09\/Free-server-checkup.png 904w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2022\/09\/Free-server-checkup-291x300.png 291w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2022\/09\/Free-server-checkup-768x791.png 768w, https:\/\/www.supportpro.com\/blog\/wp-content\/uploads\/2022\/09\/Free-server-checkup-585x602.png 585w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Webmail is a way to access your email directly through a web browser like Chrome or Edge, without needing software such as Outlook or Thunderbird. It lets you send, receive,&hellip;<\/p>\n","protected":false},"author":4,"featured_media":16520,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-407","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-miscellaneous"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":9,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/407\/revisions"}],"predecessor-version":[{"id":16522,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/407\/revisions\/16522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media\/16520"}],"wp:attachment":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media?parent=407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/categories?post=407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/tags?post=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}