{"id":579,"date":"2012-02-28T05:01:49","date_gmt":"2012-02-28T11:01:49","guid":{"rendered":"http:\/\/blog.supportpro.com\/?p=579"},"modified":"2026-05-21T04:55:59","modified_gmt":"2026-05-21T10:55:59","slug":"nameserverips-option-not-listing-entries-in-whm","status":"publish","type":"post","link":"https:\/\/www.supportpro.com\/blog\/nameserverips-option-not-listing-entries-in-whm\/","title":{"rendered":"How to Fix Nameserver IPs Not Showing in WHM | Step-by-Step Guide"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When managing a cPanel server, you may sometimes notice an issue where <strong>Nameserver IPs are not listed or are showing incorrect values in WHM<\/strong>. This usually appears under:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WHM \u2192 Main \u2192 DNS Functions \u2192 Nameserver IPs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, the system may not display any IP addresses or may show outdated entries. This can affect DNS configuration and server name resolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The good news is that this issue is usually caused by incorrect or missing configuration files and can be fixed quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why This Issue Happens<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cNameserver IPs not listing in WHM\u201d issue typically occurs due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect or missing entries in system configuration files<\/li>\n\n\n\n<li>Corrupted or outdated nameserver mapping<\/li>\n\n\n\n<li>Manual server changes not reflected in WHM<\/li>\n\n\n\n<li>Sync issues between cPanel and DNS configuration files<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To resolve this, you need to verify and correct two important system files.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Check <code>\/etc\/nameserverips<\/code> File<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">First, verify the nameserver IP mapping file.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Run the following command:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>cat \/etc\/nameserverips<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">A correct configuration should look like:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>x.x.x.x=ns1.yourdomain.com<br>x.x.x.x=ns2.yourdomain.com<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">What to check:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure IP addresses are correctly mapped<\/li>\n\n\n\n<li>Confirm nameserver domains are accurate<\/li>\n\n\n\n<li>Remove any duplicate or incorrect entries<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If this file is missing or incorrect, WHM may not display nameserver IPs properly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Verify <code>\/var\/cpanel\/nameserverips.yaml<\/code><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Next, check the YAML configuration file used by cPanel:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>cat \/var\/cpanel\/nameserverips.yaml<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">A correct format should look like:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>ns1.yourdomain.com:<br>  x.x.x.x: 1<br>  count: 1<br>  zones: yourdomain.com<br><br>ns2.yourdomain.com:<br>  x.x.x.x: 1<br>  count: 1<br>  zones: yourdomain.com<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">What to verify:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nameserver entries exist (ns1, ns2, etc.)<\/li>\n\n\n\n<li>IP addresses are correctly assigned<\/li>\n\n\n\n<li>Domain zones are properly mapped<\/li>\n\n\n\n<li>YAML formatting is correct (indentation matters)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Rebuild or Sync Configuration (If Needed)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If both files are correct but the issue persists, you may need to refresh WHM configuration:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restart DNS service<\/li>\n\n\n\n<li>Rebuild DNS zones<\/li>\n\n\n\n<li>Sync cPanel configuration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps WHM reload updated nameserver mappings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices to Avoid This Issue<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To prevent Nameserver IP issues in WHM:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avoid manual edits unless necessary<\/li>\n\n\n\n<li>Always use WHM or cPanel tools for DNS changes<\/li>\n\n\n\n<li>Keep server configuration backed up<\/li>\n\n\n\n<li>Regularly monitor DNS settings after migration or updates<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Nameserver IPs not listing in WHM<\/strong> issue is usually caused by incorrect or missing configuration in system files like <code>\/etc\/nameserverips and \/var\/cpanel\/nameserverips.yaml.<\/code><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By carefully verifying and correcting these files, you can quickly restore proper nameserver visibility in WHM and ensure smooth DNS functionality on your server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you require help, <a href=\"https:\/\/www.supportpro.com\/requestquote.php\">contact SupportPRO Server Admin<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><span id=\"hs-cta-wrapper-9d590242-d641-4383-94b4-8cfd62f0af6b\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9d590242-d641-4383-94b4-8cfd62f0af6b\" class=\"hs-cta-node hs-cta-9d590242-d641-4383-94b4-8cfd62f0af6b\"><a href=\"https:\/\/www.supportpro.com\/freecheckup.php\"><\/a><\/span><\/span><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center has-white-background-color has-background\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-large-font-size wp-block-paragraph\">Facing issues? 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This usually appears under: WHM \u2192&hellip;<\/p>\n","protected":false},"author":4,"featured_media":17166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-miscellaneous"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/comments?post=579"}],"version-history":[{"count":9,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/579\/revisions"}],"predecessor-version":[{"id":17168,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/posts\/579\/revisions\/17168"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media\/17166"}],"wp:attachment":[{"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/media?parent=579"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/categories?post=579"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.supportpro.com\/blog\/wp-json\/wp\/v2\/tags?post=579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}