SupportPRO is a US-based company with its dedicated support center in India. Thus, you get the cost advantage of Indian rates, while still getting quality service, bound to US local laws. SupportPRO can serve all your technical support needs, you can choose a package to best suit your requirements, or we can even help you by creating a custom plan that best suits you. You pay only for what you need.

If you have unlimited resources, you probably don’t need to outsource your technical support. But if your business is like the rest of us, you need to maximize your investments without sacrificing the quality of support your clients receive. By outsourcing the technical support, you are able to focus your efforts and money in managing, marketing, and growing. We will take care of your clients the same way you would. That's our promise to you.

You do not need any infrastructure for us to provide you with the services. We have the entire infrastructure and will give you all of the support you need by remote service. Our only requirement is that you need to have a helpdesk/ticket manager installed. If you do not have one, we will be happy to install one for you for FREE.

We have been working in the webhosting industry for more than 15 years. By the nature of our services, we keep our business relationships confidential. We support around 40-50 hosting companies any given time. In addition to the technical aspects we understand the nuances of hosting business.

Sure, we can do that. After all, you are entrusting your customers with us. After you sign up, we can give you a free trial for two weeks for Customer Ticket Support. Once you signup, please allow a couple of days for us to start your free trial. We can also provide you a free diagnosis of your server.

As you know, high quality is required to keep us in the business for the long haul. Don't let our low rates fool you. We offer a quality service at competitive rates because our support center is located in India. We benefit due to the low cost of living in India. We attract and keep the most talented support engineers for our support center. We own the support center and do not outsource to third parties like some other providers.

Transparent support means that your client never knows the source of the response delivered to them. They will always get the feeling that you are directly dealing with them.

When you sign up with SupportPRO.com, you remain in control for your clients' support. When your customer sends an email to your support system, the SupportPRO team replies on your behalf. Your customers never know that it is not your staff who has responded to their inquiry. Thus, we work behind the scenes, and your customer gets the response on time, always. We take periodic feedback from you to adjust the support process to meet your business objectives. You can be involved as much or as little you desire.

No. Though we are specialized in giving support to the hosting companies, we also handle requests from other computer-related domains. All you need to do is provide the reference materials/documents needed for our support personnel to study your operations, processes, issues, resolutions, etc.

We have been providing support to clients since 2005.

Our corporate office is located at Chicago, Illinois, USA, and the support center is in South India. This enables us to comply with US standards and laws while maintaining a low cost of operations.

Our average response time is 30 minutes; you will get a personal email from our support personnel. The average resolution time depends on the issue, but we commit ourselves to resolve the issues in a minimum amount of time.