This is perfect for you if you have small hosting operations with low number of technical support queries from your clients. It also works perfect if you just want to take some time off from your routine of technical support. We will take care of your hosting clients when you are gone.
1. How is "Guaranteed assistance for 3.5 hours in a shift" is achieved in Semi Dedicated Staff plan?
In Semi Dedicated Staff plan a tech is assigned for 2 clients. Hence the tech will spent almost half of his shift time i.e. at least 3.5 hours completely dedicated to one client. The same tech may spent more time if the other client has no issues in queue.