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AWS

Dedicated Support

We offer a wide variation of custom plans on dedicated staff. We offer plans based on nature of operations, type of servers (managed/unmanaged servers) and various other parameters. Wide option of support are arranged with flexible timing likes 4 hours , 8 hours , 12 hours and 24 hours. Our plans are cheaper than maintaining in-house tech support team.

  1. Dedicated Tech Support

    An RHCE + Cpanel certified engineer will be working 5 days in a week, 8 hours/day for your customers. Dedicated Tech will be available for L1, L2 and L3 Level support based on your technical skill set requirement. One of our Quality Analyst will be reviewing his performance. You will get a direct channel to communicate with your tech through Email and Chat.

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  2. Semi-Dedicated Tech Support

    A scale down version of Dedicated Staff plan in which a staff will be shared between two clients generating higher efficiency for lower price.
    Engineer will be working 5 days in a week, 4 hours/day for your customers.

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  3. Dedicated Team Support

    Hire a team of System Engineers, who would take care of your technical support requirements round-the-clock.

    The SupportPRO advantage comes handy for your Business Operations, our 13 years industry exposure itself show how & where to give utmost priority. You can directly communicate, train your team as per your requirement and lead the team with a team lead. A quality analyst will help you to review the work weekly.

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AWS

Client Support

Our certified engineers deliver a wide spectrum of services that range from 24/7 server monitoring & maintenance to end-customer tech support & on-demand server administration. They work dedicated to your company Day, night or custom coverage. Our experts function as your own staff. We take care of your servers and support your customers over help desk, live chat & social media – 24/7/365.

  1. Shared Team Support

    Much more economical plan for webhosting clients. A 24x7 team will be working for your customers tickets along with other client. SupportPRO offer you the flexibility to choose the plan based on your Monthly Ticket count and budget capacity.

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  2. Live Chat Support

    An addon plan which offers 24x7 Live Chat assistance for webhosting clients. Our certified engineers helps your global customers to resolve their technical,sales,billing queries round the clock.

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