PROPRIETARY INFORMATION, All written, electronic and verbal information provided by company in connection with performance of the assignment is considered valuable property of Company and will be kept confidential.

MONEY BACK GUARANTEE, SupportPRO.com agrees to pay the money back to the company for any unused portion of the services, in case the company decides to terminate the contract with SupportPRO.com. However, SupportPRO.com shall retain the minimum amount per month with respect to the plan chosen.

PRICE GUARANTEE, SupportPRO.com will not increase the service rates for Company during the initial term of this agreement. The length of the term chosen by Company is in the TERM/TERMINATION paragraph of this agreement. During the initial term of this agreement if SupportPRO.com lowers the rate for the same plan on its website (SupportPRO.com) then SupportPRO will lower the rates charged to Company to match the website rates and plans.

CHANGE OF PLAN, Company can change from its present plan to any other plan of SupportPRO.com anytime during the contract period. The change of plan will be made effective from the next billing date and company agrees to pay the amount corresponding to the new plan chosen with effect from the date of change of plan. SupportPRO.com does not charge anything for the change of plan to take effect.

TERM/TERMINATION,Contract term could be month to month, 3 months, 6 months or 12 months). Following the original term of this agreement the terms shall remain effective until either party receives receipt of written notice. Either party will provide written notice with a 30-day notification, of cancellation.

EMPLOYMENT SOLICITATION, Company, it's subsidiaries or affiliates shall not directly or indirectly solicit, employ, otherwise retain or refer to any entity or individual or any staff member of SupportPRO.com for a period of one (1) year after termination of contract. SupportPRO.com will not solicit, employ or retain any employee of Company.

COMPENSATION, INVOICE AND PAYMENT, Company agrees to pay SupportPRO.com in US dollars. Company shall pay each invoice within 10 days from the invoice date. Upon termination of this agreement SupportPRO.com shall be paid for all partial periods (if any) prior to the date of service termination. Invoices paid after 10 days from invoice date will have a 2% per month interest charge added. Plan and payment amount is on the accompanying ADDENDUM.For orders placed before 6/01/2005 2checkout.com is an authorized agent for SupportPRO.com.For orders placed after the date will be processed by supportPRO directly.

SEVERABILITY, If any provision of this Agreement shall be held invalid or unenforceable, all remaining provisions shall continue to be valid and enforceable. Any provision held to be valid and enforceable by a court if such provision was limited, then that provision shall be deemed to be valid and enforceable as written or construed with those limitations effective.

WAIVER OF CONTRACTUAL RIGHT, Failure of SupportPRO.com to enforce any provision of the agreement shall not be construed as a waiver or limitation of rights to enforce or compel compliance of any other provision of the Agreement.

APPLICABLE LAWS, This Agreement shall be defined and interpreted under the laws of the State of Illinois, and Company agrees to settlement under the jurisdiction of United States Courts in the State of Illinois and in the county of Cook.