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| Operating Systems |
Control Panels |
Helpdesk/Livechat Software |
Redhat
Fedora Linux
CentOS Linux
SUSE
Debian
OpenBSD
FreeBSD
Unix/AIX
Windows 2000
Windows 2003
Exchange server |
cPanel & WHM
Plesk / Parellels
H-Sphere
Ensim
Alabanza
Web Admin
Direct Admin
Servers w/o control panels
In-house control panels |
Kayako
Cerberusweb
ModernBill
Parallels suite
ClickChatSold
SupportPRO SupportDesk
PHPLive
WHMCS
Stardevelops
Any web based chat
Any Hosted helpdesk |
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| Typical Server Administration Tasks |
- Installing software/scripts
- Upgrading software and applying patches
- Configuration changes
- Control Panel Upgrades
- Log files analysis and interpretation
- Installing/Updating firewalls
- Installing secure (SSL) certificates
- Restarting services
- Rebooting by contacting Data Center
- Monthly Server Reports
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- DNS issues
- Backup configuration
- Kernel Upgrades
- PHP Installation/Configuration/Upgrade
- Installation of Other Services
- Security Settings
- Hardening and Tuning of Servers
- Server Migration
- Restoring hacked /compromised servers
- Restoring failed servers
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| Server Support Issues |
FTP Support Issues |
Database Support Issues |
httpd.conf problems
named problems
Stats Issues
Password Protection Issues
All Mime Types Issues
Apache Handler Issues
All IP blocking Issues
.htaccess Errors
HostName Lookups
Hotlinking Issues |
Anonymous Ftp Issues
FTP Password Issues
FTP Virtual Host Issues
All FTP Configurations
FTP Session Controls
FTP Account Creation |
Creating Databases
Managing Databases
DB User Creation
DB Password Maintenance
Script Connectivity Issues
Database Access Issues
Database Configurations
SSL Issues |
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| Email Support Issues |
DNS Support Issues |
Server Security issues |
Mailing List Maintenance
Auto- responder Issues
Mailbox Permission Issues
Spam Activity Control
Procmail and .forward Issues
Webmail Client Setup
POP Client Setup
POP Authorization Config
POP & SMTP Server Issues
Sendmail, Qmail, Exim Issues |
Redirect URL Issues
Domain Parking Issues
Add-on Domain Issues
MX Record Modification
Name Server Creation |
CHKRootKit , RootKit Hunter
Securing of SSH Server
APF or CSF Firewall
Brute Force Detection -
Secure and Optimize Apache
MySQL optimization
host.conf hardenening
nsswitch.conf modification -
sysctl.conf hardening
FTP Hardening
TMP Directory hardening
Mod_Security
PHP Tightening |
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Services
