SupportPRO Expertise
SupportPRO server administrators are highly trained and are ready to meet the needs of even the most demanding hosting companies. Most of our administrators are Red Hat certified or Microsoft certified. Here is a non-exhaustive list of our expertise. If you do not see something in this list, please contact the sales team to confirm.
| Operating Systems | Control Panels | Helpdesk/Livechat Software |
|---|---|---|
| Red Hat Fedora Linux | cPanel & WHM | Kayako |
| CentOS Linux | Plesk / Parellels | Cerberusweb |
| SUSE | H-Sphere | ModernBill |
| Debian | Ensim | |
| OpenBSD | Alabanza | |
| FreeBSD | Web Admin | Parallels suite |
| Unix/AIX | Direct Admin | ClickChatSold |
| Windows 2000 | Servers w/o control panels | SupportPRO SupportDesk |
| Windows 2003 | PHPLive | |
| Exchange server | WHMCS | |
| Stardevelops | ||
| Any web based chat | ||
| Any hosted helpdesk |
Typical Server Administration Tasks
| Server Support Issues | FTP Support Issues | Database Support Issues |
|---|---|---|
| httpd.conf problems | Anonymous FTP issues | Creating Databases |
| named problems | FTP Password Issues | Managing Databases |
| Stats Issues | FTP Virtual Host Issues | DB User Creation |
| Password Protection Issues | All FTP Configurations | DB Password Maintenance |
| All Mime Types Issues | FTP Session Controls | Script Connectivity Issues |
| Apache Handler Issues | FTP Account Creation | Database Access Issues |
| All IP blocking issues | Database Configurations | |
| .htaccess Errors | SSL Issues | |
| HostName Lookups | ||
| Hot linking issues |
| Email Support Issues | DNS Support Issues | Server Security issues |
|---|---|---|
| Mailing List Maintenance | Redirect URL Issues | CHKRootKit , RootKit Hunter |
| Auto- responder Issues | Domain Parking Issues | Securing of SSH Server |
| Mailbox Permission Issues | Add-on Domain Issues | APF or CSF Firewall |
| Spam Activity Control | MX Record Modification | Brute Force Detection - |
| Procmail and .forward Issues | Name Server Creation | Secure and Optimize Apache |
| Webmail Client Setup | MySQL optimization | |
| POP Client Setup | host.conf hardening | |
| POP Authorization Config | nsswitch.conf modification | |
| POP & SMTP Server Issues | sysctl.conf hardening | |
| Sendmail, Qmail, Exim Issues | FTP hardening | |
| tmp hardening | ||
| Mod_Security | ||
| PHP Tightening |
- Installing software/scripts
- Upgrading software and applying patches
- Configuration changes
- Control panel upgrades
- Log files analysis and interpretation
- Installing/Updating firewalls
- Installing secure (SSL) certificates
- Restarting services
- Rebooting by contacting Data Center
- Monthly server reports
- DNS issues
- Backup configuration
- Kernel upgrades
- PHP Installation/Configuration/Upgrade
- Installation of other services
- Security settings
- Hardening and tuning of servers
- Server migration
- Restoring hacked /compromised servers
- Restoring failed servers