Nobody takes support and customer care more seriously than SupportPRO. We provide support 24 hours a day, seven days a week, 365 days a year. What's more, heroic support technicians are dedicated to taking ownership of your issue, no matter what is causing it, and getting to the root of the problem often in 30 minutes, or less.
Our Server Management Service helps you to take care of your servers with weekly audits and server monitoring with support assistance. We provide support 24 hours a day, 7 days a week, 365 days a year through Live Chat and Emails with a response time less than 30 minutes. Our highly skilled team will proactively check your server health and take preventive actions.
The Server Administration Plan is a proactive service which we provide for
companies and individuals who want their servers to be running around the clock
and always have peace of mind because whenever a downtime is detected, our
engineers quickly take the necessary steps to bring it online.
If our efforts are not productive, we would contact the data center directly and
request a reboot. All this is done before the company or the individual contacts
us reporting the downtime.
We also check the server on a monthly basis to keep it secure, updated and
optimized. Also, weekly reports are sent to the server owner notifying them about
all the essential data about the server. Presently, we’re offering a discount of $10
for each additional server you bring in under this plan.
Under the Server Monitoring Plan, we monitor the server around the clock for
uptime, and we proactively reboot the server if any downtime is detected. We
accept only five or more servers under this plan.