Requirements
1 to 3 years experience in Web hosting support /Server administration (L2/L3)
Good Linux knowledge is a must
RHCE Certification is an added advantage.
Roles & Responsibilities
The responsibilities include but not limited to the following:
Provide live chat support for customers all over the world.
Provide basic customer support through ticketing system.
Provide Proactive Server Maintenance and Hardening
Preferred Skill
Excellent Communication Skill in English (Written)
Excellent Knowledge in Web Hosting Control Panels like Cpanel, Plesk, Dirct Admin
Hands on experience on working on Bare Linux Servers and Strong working knowledge in Mail Servers ( QMail, Exim, Postfix)
Well versed in different Webservers such as Apache,Nginx
Virtualization knowledge such us OpenVZ,Xen Server,KVM and Cloud
Experience AWS, Google Cloud are preferred
Excellent knowledge of Server Tweaking, Hardening and other vulnerability fixes.
Excellent knowledge in Server/Webite migrations
Skill set to handle Disaster Recovery Procedure, Spamming, DDoS, Hacking Issues.
Good Knowledge on Web server, Mail server, DNS, FTP, SSH ( Thorough knowledge on Apache and DNS will fetch you the job)
Good Team player - Able to work independently in 3 shifts to provide 24X 7 customer support worldwide.
Educational Qualification
Graduates in B.Tech, MCA, M.Sc. in IT or Computer Science.
Location
Kochi
Requirements
3 to 5 years experience in Web hosting support /Server administration (L2/L3)
Good Linux knowledge is a must
RHCE Certification is an added advantage.
Roles & Responsibilities
The responsibilities include but not limited to the following:
Provide live chat support for customers all over the world.
Provide basic customer support through ticketing system.
Provide Proactive Server Maintenance and Hardening
Preferred Skill
Excellent Communication Skill in English (Written)
Excellent Knowledge in Web Hosting Control Panels like Cpanel, Plesk, Dirct Admin
Hands on experience on working on Bare Linux Servers and Strong working knowledge in Mail Servers ( QMail, Exim, Postfix)
Well versed in different Webservers such as Apache,Nginx
Virtualization knowledge such us OpenVZ,Xen Server,KVM and Cloud
Experience AWS, Google Cloud are preferred
Excellent knowledge of Server Tweaking, Hardening and other vulnerability fixes.
Excellent knowledge in Server/Webite migrations
Skill set to handle Disaster Recovery Procedure, Spamming, DDoS, Hacking Issues.
Good Knowledge on Web server, Mail server, DNS, FTP, SSH ( Thorough knowledge on Apache and DNS will fetch you the job)
Good Team player - Able to work independently in 3 shifts to provide 24X 7 customer support worldwide.
Educational Qualification
Graduates in B.Tech, MCA, M.Sc. in IT or Computer Science.
Location
Kochi