Semi- Dedicated Tech Support

A part-time smart & energetic engineer exclusively dedicated for you.
Suited for companies that require server administration for a shorter period during the day
Availability and coverage
  • 4 hrs/day
  • 5 days a week
  • Flexible timings
Support desk management
  • White label service
  • Unlimited live chat technical support
  • Unlimited help desk technical support
  • Administration and pre-sales support
Server management
  • Unlimited server management
  • Server monitoring and emergency support
  • Regular server optimization and hardening
In-team communication
  • Single point of contact via Team Leader
  • Daily communication via Email/IM/Phone/Video
  • Weekly/Monthly service performance reviews
Service quality and security
  • Experienced & RHCE certified engineers
  • Quality assurance by dedicated QA team
  • cPanel Certified Engineers
  • Escalation policy is set for redressal of complaints
Team Composition
  • One Tech with a minimum experience of 1.5 years/2800 hours
  • Two level 2 techs with an experience of not less than 2 years/3800 hours
  • A back-up level 2 tech with an experience of not less than 1.5 years/2800 hours
  • Flexible timings and shift rotation policy as per your choice
Pricing
  • Starts from $495

Dedicated Tech Support

A smart & energetic engineer exclusively dedicated for you.
Suited for companies that require server administration during a specific time of the day
Availability and coverage
  • 8 hrs/day
  • 5 days a week
  • Flexible timings
Support desk management
  • White label service
  • Unlimited live chat technical support
  • Unlimited help desk technical support
  • Administration and pre-sales support
Server management
  • Unlimited server management
  • Server monitoring and emergency support
  • Regular server optimization and hardening
In-team communication
  • Single point of contact via Team Leader
  • Daily communication via Email/IM/Phone/Video
  • Weekly/Monthly service performance reviews
Service quality and security
  • Experienced & RHCE certified engineers
  • Quality assurance by dedicated QA team
  • cPanel Certified Engineers
  • Escalation policy is set for redressal of complaints
Team Composition
  • One Tech with a minimum experience of 1.5 years/2800 hours
  • Two level 2 techs with an experience of not less than 2 years/3800 hours
  • A back-up level 2 tech with an experience of not less than 1.5 years/2800 hours
  • Flexible timings and shift rotation policy as per your choice
Pricing
  • Starts from $950

Dedicated Team Support

An experienced team with all expertise dedicated solely for you.
Suited for companies that require round the clock dedicated support for their business process
Availability and coverage
  • 24 Hours a day
  • 7 days a week
  • Flexible on-demand timing
Support desk management
  • White label service
  • Unlimited live chat technical support
  • Unlimited help desk technical support
  • Administration and pre-sales support
Server management
  • Unlimited server management
  • Server monitoring and emergency support
  • Regular server optimization and hardening
In-team communication
  • Single point of contact via Team Leader
  • Daily communication via Email/IM/Phone/Video
  • Weekly/Monthly service performance reviews
Service quality and security
  • Experienced & RHCE certified engineers
  • Quality assurance by dedicated QA team
  • cPanel Certified Engineers
  • Escalation policy is set for redressal of complaints
Team Composition
  • 1 Team-Leader with a minimum experience of 5 years/9000 hours
  • Two level 2 techs with an experience of not less than 2 years/3800 hours
  • A back-up level 2 tech with an experience of not less than 1.5 years/2800 hours
  • Flexible timings and shift rotation policy as per your choice
Pricing
  • Starts from $1900