SupportPRO has been offering outsourced, transparent technical support for different types clients for the last 6 years. Our core competency is 24/7 realtime support for Linux and Windows server related applications. Today SupportPRO partners with more than 100 clients across different industries. We have grown over the years along with the clients we support.

The following client profiles represent a sample of our industry and service diversity:

Web Hosting companies

SupportPRO started operations as an outsourced web hosting support service provider. We currently manage over 5000 servers and provide end user support for a range of clients. We support shared hosting companies, Reseller providers , VPS providers , and Dedicated server providers

We support:

• 24/7 monitoring for key network elements
• Level I and Level II support via phone, e-mail and chat
• Level III support including working with your datacenters
• Server monitoring, management and administration

Data Centers

We currently provide technical support for a number of datacenters with large number of servers and other network elements We support:

• Installation and configuration of new servers including virtual servers, load balanced clusters
• 24/7 monitoring for key network elements including server remediation
• Level I and Level II technical support via phone, e-mail and chat
• Level III tech support
• Allows datacenters to offer managed services to end clients

Software OEMs

We offer 24/7 transparent tech support and customer support for number of software OEM clients.

• Hosted open source and proprietary applications
• Support hosted application for a financial research service provider
• Web based conferencing and presentation solution provider
• ASP and SaaS providing services to Enterprise clients as well consumers
• Desktop software distributed through retails shops for PC/Mac security , fire wall and utilities

Small to Medium Companies

We provide server administration, monitoring and software development services to wide range of small and medium clients, including:

We support:

• Transparent server administration and management for end users - Small and medium businesses
• 24/7 Remote infrastructure monitoring and escalation management
• Level 1 , 2 and 3 support for servers, network and applications
• Software company developing enterprise applications
• Auto parts distributor

Managed service Providers (MSP)

We provide server administration, 24/7 remote monitoring and software development services to number of MSPs

• Transparent server administration and management for end users - Small and medium businesses
• 24/7 Remote infrastructure monitoring and escalation management
• Level 1 , 2 and 3 support for servers, network and applications