Introduction  What you pay for when you pay for a host is not just servers. You’re also relying on the people operating those servers to take care of any issues that crop up. The communication methods of the support teams are as much a concern to many customers as the uptime assurances themselves. There are two support models that hosting companies use: a ticketing system and live chat. Both have their use, advantages, and disadvantages, and situations where it is better to use. The issue is not which one is …