In the ever-evolving customer service landscape, the demand for live chat support outsourcing has steadily risen. As businesses strive to provide seamless and efficient customer experiences, adopting live chat as a preferred communication channel has become increasingly prevalent. The Rise of Live Chat as a Customer Service Channel Live chat has emerged as a game-changer in the customer service industry, offering a more immediate and personalized interaction than traditional channels like phone or email. Customers, particularly younger generations, have come to expect real-time responses and the ability to engage with …
