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JetBackup is a more powerful and versatile backup solution suitable for both website owners and hosting providers. It offers essential features like automated backups, encryption, and backup recovery, making it a valuable tool for data protection and website security.

If a customer initiates a JetBackup download, cancels it mid-process, and still sees disk space being used, it’s likely because the backup file is still partially created on the server, even though the download was interrupted; the system hasn’t automatically cleaned up the temporary backup files yet. 

Please note that the workspace directory that JetBackup will use to store all the temporary files is `/usr/local/jetapps/usr/jetbackup5/workspace`

If the backup is not completed, it will not be transferred from the workspace directory and will not consume any storage. So, incomplete backups will be automatically deleted from the workspace directory.  In case it is not removed, it is safe to remove the file

How to reproduce the issue?

In order to reproduce the issue, Firstly login to the JetBackup >> Go to account >> View backups (Browse all backups corresponding to the selected account)>> Select the date of the backup to download, and click on show Advanced settings(To restore specific backup items, click the “Show Advanced Settings” button to customize which parts of the account you would like to include/exclude and queue a restore/download for. By default, all backup items are selected if available in your backup.) After selecting, now click on the Download option.

How to stop the backup from downloading?  

To stop the backup download,  we have 2 steps: 

1. To check the download option, please click on the queue or logs,  select the download queue, and click on Stop. This will stop the download process.
   Or 
2. In case you are facing any difficulties while checking the download logs or accessing JetBackup, you can restart the JetBackup service using the command below: 

Note: Restarting the JetBackup service will stop all ongoing backup jobs, the reindexing process, and other processes. 

“`
service jetmongod restart

service jetbackup5d restart

“`

How to view the downloaded backups from JetBackup

To view the backups from the download, please go to JetBackup >> Select the account from which you want to download the backup. Now click the download button, and the file will be downloaded directly to the local machine via the browser.

How to resolve issues with disk usage

• Check the JetBackup interface:
  Access the JetBackup control panel and navigate to the “Backup Jobs” section. Look for the cancelled backup job and manually delete it from the list. This should trigger the system to remove the temporary backup files and free up the disk space.
  
• Contact your JetBackup Support:
  If you are unable to locate the backup job or delete it manually, contact the JetBackup support team. They can access the system and provide the steps for removing the backups locally. 

Key points to remember

• Backup process stages:
  When you initiate a JetBackup download, the system first creates the backup file on the server before it starts transferring it to your local machine.
• Cancellation behaviour:
  Cancelling a download mid-process usually only stops the transfer, not the creation of the backup file on the server.
• Automatic cleanup:
  Most JetBackup systems have a feature that automatically cleans up temporary backup files after a set period, but this might not be immediate.

How to change the Workspace and Download Directory if there is an issue with the disk space partition

The default folder for Workspace Directory is: /usr/local/jetapps/usr/jetbackup5/workspace

We always recommend moving the original folder to the new destination rather than creating a new directory in case of a disk outage. 

You can move /etc/jetapps/apps/jetbackup/workspace to another partition in where more space is available (example /home/temp/workspace)

This can be achieved from >> Jetbackup › Settings › General Settings

The default folder for the Download Directory is:

usr/local/jetapps/usr/jetbackup5/downloads

We recommend creating a new directory in the destination and NOT moving the original folder, in case of any disk outage.

Conclusion

Please note that local space is required only when the client is using a Compressed and Archived backup job. For an Incremental Backup job, `Temporary local storage` is not required. Also, for the Plesk Installations server, if you change the download directory, please ensure the `pssaadm` user has permission to access the new directory to download backups via JetBackup.