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Miscellaneous

How to View Mailbox Login Details for a Domain in Plesk (Linux) ?

by SupportPRO Admin January 31, 2011
written by SupportPRO Admin

In a Plesk-managed Linux server, administrators may sometimes need to retrieve mailbox details for a specific domain. This can be useful for auditing, troubleshooting, or managing email accounts. Plesk stores mail account information in its internal MySQL database, which can be accessed securely from the server. Step 1: Retrieve Plesk Admin Password The Plesk admin password is stored in an encrypted file. You can access it using: Copy the password, as it will be required to log in to MySQL. Step 2: Log in to MySQL Use the admin credentials …

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Miscellaneous

Add Name servers from Backend

by SupportPRO Admin January 31, 2011
written by SupportPRO Admin

In case we are not able to add name servers from WHM, we can add it from shell by using root login information. Login in to server as root user and run following commands. root@server[~]#/scripts/adddns domain ns1.your_domain.com ip=111.222.222.1 root@server[~]#/scripts/adddns domain ns2.your_domain.com ip=111.222.222.2 Replace your_domain.com  in above command with your domain name and  use the respective ips which you want to use for your nameservers. root@server[~]#service named restart or root@server[~]#/etc/init.d/named restart If you require help, contact SupportPRO Server Admin

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Miscellaneous

Linux Server Monitoring and Security

by SupportPRO Admin January 25, 2011
written by SupportPRO Admin

Linux is one of the most reliable brand in webserver operating systems with an almost perfect monitoring system that ensures your servers run round the clock smoothly and minimum chances of a crash. The Linux server monitoring system is one of the best known tools to ensure optimum performance of your servers. No wonder then that brand such as the LAMP server is most recognized and preferred by most large web hosting companies. Webhosting servers need to be up all the time. And since they contain massive data, accessed and …

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Miscellaneous

Online Backup Service features & selecting the best option

by SupportPRO Admin January 19, 2011
written by SupportPRO Admin

Online data backup is just as the name implies data is backed up to a remote location over a networked connection, mostly using TCP/IP standard protocol of the internet. With an online backup service, important data is transmitted over the internet and securely stored on a server. Most online backup systems run on schedule, usually when the computers arent in use (nights mostly). It collects, compresses, encrypts and transfers the data to a secured, remote backup server or off site hardware. Some key features of an Online Backup Systems include …

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Miscellaneous

How Does an Online Support Ticketing System Works

by SupportPRO Admin January 5, 2011
written by SupportPRO Admin

What is a ticketing system A ticketing system has evolved as a pretty dynamic tool that can be used to manage customers support tickets as well as in tasks such as assisting in generating invoices. A major advantage of a ticketing system is that it is easy to set up and simple to use both for the administrators, who manages it and also for the customers. Another advantage of an online support ticket is the ease with which it can be managed and how it facilitates to track cases and …

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Miscellaneous

Securing a Windows Server

by SupportPRO Admin December 13, 2010
written by SupportPRO Admin

Server Security is one of the top concerns for most hosting clients and administrators. Though everyone wants the latest and most up to date upgrades and tools, this also increases the vulnerability of the server. This is more of an importance when you have a Windows server. The following tips ensure that you have a properly secured Windows server 1) Go through the event viewer logs of the server to check on any hack incidents. From the event viewer, you can obtain information regarding the hack attempts from the various …

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Miscellaneous

Server security – Process and Precautions

by SupportPRO Admin November 22, 2010
written by SupportPRO Admin

One of the biggest concern for most server owners and providers is Server Security. Vulnerabilities and attacks increase on a day to day basis. So security flaws and vulnerabilities have turned out to be the biggest headaches and nightmares for server administrator. Even the simplest flaw in security policy can result in critical vulnerability in a server. Needless to say even the biggest players in the hosting industry are pumping in more money in increasing the security level of their organization. Having an effective security policy can minimize the number …

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Miscellaneous

Remote Server Management Tools for Linux Administrators

by SupportPRO Admin October 12, 2010
written by SupportPRO Admin

The open-source movement has transformed remote server management by providing powerful tools that allow system administrators to configure, monitor, and maintain servers from anywhere. These tools eliminate the need for physical access and, in some cases, even allow management when the host operating system is offline. With the right remote administration utilities, teams can improve uptime, streamline maintenance, and strengthen infrastructure security. Below are some well-known Linux administration tools and management interfaces that enable efficient remote server control. 1. Webmin Webmin is a browser-based administration interface that allows you to …

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Miscellaneous

HOW TO RESET JOOMLA ADMIN PASSWORD

by SupportPRO Admin September 14, 2010
written by SupportPRO Admin

1. Login to phpMyAdmin and select Joomla’s db from the drop down menu. It will show all the tables in that db. 2. In the text field enter the following query. UPDATE `jos_users` SET `password` = MD5( new_password ) WHERE `jos_users`.`username` = admin ; [Replace the term new_password with your new password and admin with the exact user if it’s different from admin. 3. Click the GO button once you completes the 2nd step. 4. You should now able to login with the new password. If you require help, contact …

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General TopicsMiscellaneous

How to Fix cPanel Remote MySQL Issue with OK Packet Error ?

by SupportPRO Admin September 13, 2010
written by SupportPRO Admin

The cPanel remote MySQL issue with the error message: usually occurs when attempting to connect remotely to a MySQL database from an external application or server. This issue is commonly related to MySQL authentication settings, old password formats, or incorrect remote MySQL configuration. In this guide, we will explain how to diagnose and fix the cPanel remote MySQL issue step by step. Understanding the Error The error message may appear similar to the following: This indicates that the remote application is unable to communicate properly with the MySQL server because …

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Server Management Tips
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