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General TopicsLinux Basics

Adding additional SMTP listenerports

by Bella December 27, 2015
written by Bella

By default Postfix run on port 25 and 587(TLS). However some ISPs block port 25. In that case you can configure the postfix mail server to listen on additional ports too, for example port 26 or some random 5125. This configuration is done in the master.cf configuration file. Edit it in your editor of choice. This file is in the following format: # ========================================================================== # service type private unpriv chroot wakeup maxproc command + args # (yes) (yes) (yes) (never) (100) # ==========================================================================

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December 27, 2015 0 comments
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Adminer
Linux Basics

How to Install and Use Adminer on Linux Servers

by Bella December 17, 2015
written by Bella

Managing databases through a lightweight and simple interface can save administrators a lot of time. Adminer is a popular PHP-based database management tool that offers an efficient alternative to phpMyAdmin. It supports multiple database systems and provides a clean interface for managing databases, tables, users, and SQL queries. In this guide, we’ll explain what Adminer is, its key features, prerequisites, and how to install and access Adminer on a Linux server. What is Adminer? Adminer is an open-source database management tool written in PHP. It allows administrators and developers to manage databases directly from a web browser. Unlike traditional database tools that focus mainly on MySQL, Adminer supports several database engines, including: Because it is lightweight and easy to deploy, …

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December 17, 2015 0 comments
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Case Study

Case Study : Dedicated Team Implementation

by SupportPRO Manager November 25, 2015
written by SupportPRO Manager

SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. The web hosting company offers web hosting infrastructure, VPS and Cloud Based Hosting for Businesses and Individuals.  They currently serve more than 100,000 international customers. Launched in 2001, and now one of the largest web hosting companies in the world, they needed assistance to meet their growing need of quality technical support. SupportPRO stepped in to provide that support and has helped to not only improve the quality of their pre-sales and support service, but to also increase efficiency of their business operations. The Case Study gives an in-depth analysis of how a Dedicated Team …

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November 25, 2015 0 comments
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General Topics

How to Monitor Website URLs Using Nagios check_http Command ?

by Bella November 20, 2015
written by Bella

Monitoring a web server alone does not always guarantee that a website is functioning correctly. A service like Apache may appear online while the website itself displays errors, malicious content, or broken pages. Nagios URL monitoring solves this issue by checking the actual webpage content instead of simply verifying whether the web service is running. Nagios URL Monitoring Capabilities Nagios provides advanced monitoring features for web services, including: Benefits of URL Monitoring with Nagios Implementing URL monitoring helps administrators: Monitoring a Website URL Using check_http Nagios includes the check_http plugin, which allows monitoring of a specific webpage instead of just checking whether Apache is running. This method is useful when: You can configure Nagios to verify whether a specific keyword …

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November 20, 2015 0 comments
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General Topics

cPanel’s Site Software Addon Enables WordPress Auto Updates

by Bella October 26, 2015
written by Bella

cPanel’s Site Software disables WordPress auto updates option. We can easily enable this option, for that we need to modify the following files and note that these files were only changed on WordPress sites that were installed using cPanel’s Site Software addon. Ensure to take a backup of these files before making any changes. => wp-admin/includes/update.php => wp-admin/update-core.php => wp-admin/includes/class-wp-upgrader.php

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October 26, 2015 0 comments
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Blue map of India with a white cloud icon surrounded by radiating network spokes at the center.
Miscellaneous

How India Became a Global Hub for Technical Support Services

by SupportPRO Manager October 19, 2015
written by SupportPRO Manager

The rise of the internet in the 1990s marked the beginning of a major global transformation. The dot-com revolution created new digital opportunities, reshaping how businesses operated and how customers interacted with services worldwide. While developed countries were expanding their digital infrastructure, a parallel transformation was quietly unfolding in developing economies, especially in India. Over the years, India emerged as one of the most important global centers for technical support services, playing a key role in supporting industries like web hosting, IT services, and customer support for global businesses. The Economic Shift That Changed Everything A major turning point for India came with the economic liberalization policy of 1991. This reform opened up markets, encouraged foreign investment, and allowed private …

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October 19, 2015 0 comments
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General Topics

Tips to Speed up WordPress

by Bella October 10, 2015
written by Bella

One of the main issues with hosting a WordPress website is that often it takes more than desirable time to load the home page. Below, a few tips and tricks are being discussed to improve the performance of a WordPress website. How to Speed up a WordPress website? ————————————- Fixing the page load speed of a WordPress website depends on the cause of the issue. This article only discusses the load time from the website’s point of view. The DNS or ISP aspects are not being discussed. * As a first step, always go for online speed testing services such as Pingdom who will provide a detailed report of the home page loading activity. The speed testing wizard of Pingdom …

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October 10, 2015 0 comments
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General TopicsLinux BasicsTechnical Articles

Plesk update error/auto-installer error

by Bella September 25, 2015
written by Bella

If you are getting the below error while updating the Plesk versions or installing the microupdates , have a try with the mentioned solution : —- ERROR: Unable to download the MD5 sum for the new Parallels Installer binary. Not all packages were installed. Please, contact product technical support. —- Solution : —– Remove cache from /var/cache/parallels_installer/ and start auto-installer again. —– If you require help, contact SupportPRO Server Admin

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September 25, 2015 0 comments
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General TopicsLinux BasicsTechnical Articles

FTP connectivity problem

by Bella September 17, 2015
written by Bella

If you are getting following error while directory listing, follow the solution provided below : ———- ftp> ls 227 Entering Passive Mode (108,61,169,245,167,161). ftp: connect: No route to host ———- Solution : 1. Edit /etc/sysconfig/iptables-config and add this line: IPTABLES_MODULES=”ip_conntrack_ftp” 2. Save it and restart iptables. That’s because passive mode use non standard ports to communicate, so you need to keep track of the ftp connections and iptables will allow them when necessary. Another solution is specify the passive ports that will be used on FTP server configuration, then open those specific ports on firewall. If you require help, contact SupportPRO Server Admin

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September 17, 2015 0 comments
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Compiling and installing new kernel in Redhat Linux
Miscellaneous

Compiling and installing new kernel in Redhat Linux

by Bella August 25, 2015
written by Bella

This guide explains how to upgrade your Linux kernel from version 2.6.32 to 3.2.71 by compiling and installing it manually from source. Step 1: Install Required Dependencies Before compiling the kernel, install the necessary development tools and update the system packages. These packages ensure your system has the required compiler and libraries for kernel compilation. Step 2: Download Kernel Source Navigate to the source directory and download the Linux kernel source code. You can also download the latest kernel version from:https://www.kernel.org/ Step 3: Extract Kernel Source Extract the downloaded archive and move into the kernel directory. Step 4: Configure the Kernel You can configure the kernel using an interactive menu or reuse the existing configuration. Interactive Configuration Use Existing Configuration …

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August 25, 2015 0 comments
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  • Troubleshooting High CPU Usage on Google Compute Engine
    High CPU usage on a Google Compute Engine (GCE) virtual machine can affect application performance, increase response times, and even lead to service interruptions if left unresolved. While occasional CPU…
  • Tracing One TCP Connection Through the Linux Kernel From connect() to the NIC
    When a Linux application connects to a remote service, the operation looks simple: connect() But behind this single system call, the Linux networking stack performs several steps before a TCP…
  • OOM Without 100% RAM Usage: Understanding Memory Pressure
    One of the most confusing Linux memory problems is an Out-Of-Memory (OOM) event occurring when RAM usage doesn’t appear to be at 100%. You might check the server and see…

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