Icinga is a fork of Nagios monitoring system. There are lots of changes and upgrades compared to Nagios, especially in version 2. The main visible difference is UI which is built on ext js. Other significant differences are in hosts and services definitions. Icinga2 designed to monitor large complex environments. Pre-requisites We need to make sure to install a LAMP stack and epel repository on the CentOS7 server for other dependency application which will support icinga2 . Icinga2 will collect the service information based on the monitoring plugins, so we …
As businesses grow, managing customer support manually becomes increasingly difficult. Emails get lost, customer issues remain unresolved, and support teams struggle to maintain response consistency. A helpdesk support system solves these challenges by centralizing communication and organizing support workflows. This case study explores how a company would approach a Helpdesk Support Implementation when onboarding a new client looking to modernize their customer service operations. Understanding the Client’s Needs The first step in any helpdesk implementation begins with understanding the client’s existing support process. Typically, organizations rely on multiple channels such …
Adminer is a fully featured database management tool written in PHP. Adminer is an alternative to phpMyAdmin where we can manage content in MySQL, SQLite, Oracle, PostgreSQL databases effectively. Adminer Features > Basic functions : Add/remove/modify the databases and tables > Modify database objects (views, triggers, procedures, user permissions, variables, processes etc.) > Execute SQL commands from a text field or a file. > Import and export databases and tables. > Export database, data, structure, views, routines to SQL or CSV.
SupportPRO recently helped a popular web hosting company to enhance its technical support efforts by providing round-the-clock support to all customer tickets and incoming chats. The web hosting company offers web hosting infrastructure, VPS and Cloud Based Hosting for Businesses and Individuals. They currently serve more than 100,000 international customers. Launched in 2001, and now one of the largest web hosting companies in the world, they needed assistance to meet their growing need of quality technical support. SupportPRO stepped in to provide that support and has helped to not only …
The rise of the internet in the 1990s marked the beginning of a major global transformation. The dot-com revolution created new digital opportunities, reshaping how businesses operated and how customers interacted with services worldwide. While developed countries were expanding their digital infrastructure, a parallel transformation was quietly unfolding in developing economies, especially in India. Over the years, India emerged as one of the most important global centers for technical support services, playing a key role in supporting industries like web hosting, IT services, and customer support for global businesses. The …
This guide explains how to upgrade your Linux kernel from version 2.6.32 to 3.2.71 by compiling and installing it manually from source. Step 1: Install Required Dependencies Before compiling the kernel, install the necessary development tools and update the system packages. These packages ensure your system has the required compiler and libraries for kernel compilation. Step 2: Download Kernel Source Navigate to the source directory and download the Linux kernel source code. You can also download the latest kernel version from:https://www.kernel.org/ Step 3: Extract Kernel Source Extract the downloaded archive …
The SSLv3 POODLE vulnerability, disclosed on October 14, 2014, is a protocol-level security flaw affecting the SSL 3.0 encryption standard. POODLE, which stands for Padding Oracle On Downgraded Legacy Encryption, exploits weaknesses in how SSLv3 handles padding during encryption. This vulnerability arises when plaintext is converted into ciphertext. To match cryptographic requirements, extra padding is added, and during decryption, this padding can leak sensitive information. Attackers can take advantage of this flaw through a man-in-the-middle (MITM) attack, gradually decrypting secure communications. How to Check if Your WHM/cPanel Server is Vulnerable …
Many new features are implemented in the latest version, which includes but are not limited to :. In this article, let’s see more about synchronizing Calendar & Contacts using CalDAV and CardDAV. Calendaring Extensions to WebDAV, or CalDAV, is an Internet standard allowing a client to access scheduling information on a remote server. It is a calendaring and scheduling client/server protocol designed to allow users to access calendar data on a server and to schedule meetings with other users on that server or other servers. vCard Extensions to WebDAV (CardDAV) …
The VENOM vulnerability, also known as the QEMU virtual machine exploit, is a critical security flaw discovered on May 13, 2015 by security researcher Jason Geffner during a security review of virtual machine hypervisors. VENOM stands for Virtualized Environment Neglected Operations Manipulation and affects virtualization environments that rely on the QEMU emulator. What Is the VENOM Vulnerability? VENOM (CVE-2015-3456) is a virtual machine escape vulnerability located in the Virtual Floppy Disk Controller (FDC) code used by QEMU. Many popular virtualization platforms depend on QEMU components, including: If successfully exploited, the …
When you need to distribute website traffic across multiple servers without investing in a hardware or cloud load balancer, Round Robin DNS offers a simple and cost-effective solution. It is one of the oldest and most commonly used DNS load balancing techniques, especially for websites hosted on multiple servers with identical configurations. In this guide, we’ll explain how Round Robin DNS works, how to configure it in BIND, and the impact of TTL and DNS caching on load balancing performance. What Is Round Robin DNS? Round Robin DNS is a …