2.8K

Webmail is a way to access your email directly through a web browser like Chrome or Edge, without needing software such as Outlook or Thunderbird. It lets you send, receive, and manage emails from anywhere using an internet connection. Plesk is a web hosting control panel that helps you manage websites, domains, emails, and servers from a simple dashboard. Within Plesk, webmail is one of the features that allows users to easily access their email accounts online using built-in tools like Horde or Roundcube, making email management convenient and centralized.

Sometimes, when accessing your webmail, you may see the Plesk Default Page instead of the actual webmail interface. This issue commonly occurs after a webmail upgrade or configuration change

Follow the steps below to resolve the issue:

Fix via Plesk Control Panel

1. Log in to your domain’s Plesk control panel
2. Navigate to Mail → Mail Settings
3. Under Webmail, select “None” and click OK
4. Open Mail Settings again
5. Select a webmail service such as:
   • SmarterMail
   • MailEnable
   • Horde
6. Click OK to save changes

Your webmail should now load correctly.

Fix via Backend (If Issue Persists)

If the problem continues, try reconfiguring webmail services from the backend:

1. Go to Server → Components Management in Plesk
2. Locate the Webmail component
3. Uncheck all webmail services and click OK
4. Re-enable the required webmail service and click OK again

Command Line Fix

If the issue is still unresolved, log in to your server and run the following command:

"%plesk_bin%\websrvmng.exe" --reconfigure-webmail

This will reconfigure webmail settings and restore proper functionality.

Conclusion

The Plesk default page issue in webmail is typically caused by configuration changes or updates. Reconfiguring webmail settings through the control panel or backend can quickly restore normal access. For more detailed troubleshooting, refer to this guide on resolving webmail login and blank page issues on SupportPRO.

Still facing issues with Plesk webmail? Contact SupportPRO Server Admin for expert assistance and quick resolution.